Excellent Service

We clearly understand what our customers need to know, before they are aware that they need to know it. We then communicate it to them, using their preferred medium, in a clear, concise and easy-to-understand manner.

Proactivity

Each time we contact our customers, we ensure that they are aware of what we have done and what we will do next.

Fair Outcomes

By paying the right amount on all claims we ensure that all our customers are treated fairly, including those Policyholders who do not a make claim.

Openness and Honesty

We are always honest and clear about what we can and cannot do for customers. We never set their expectations at levels we cannot achieve and if we cannot meet their aspirations, we tell them in a timely and professional manner.

Promise Delivery

We keep our promises to our customers even if a promise was made by another member of the team.

Working Together

We look after each other, we treat each other with respect, honesty and trust. We recognise each other’s strengths and leverage them to further the business and ourselves.