Published date
13 May, 2024

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experience at difficult times better.

We have a strong focus on using technology to improve the customers journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.

We are looking for an Administrator to join our Motor department to help with the everyday administration tasks. The Administrator will be responsible for delivering high-quality administration support. The role will be based at the Tonbridge office with some flexibility for hybrid working.

Key Accountabilities

  • Review claims against the respective policy documentation
  • Manage and maintain departmental inbox in a timely manner.
  • Issue payments and adjust reserves where appropriate.
  • Manage a network of suppliers to ensure targets and services level agreements are met.
  • Action Supplier Report and ensuring suppliers meet SLAs.
  • On a claim, liaise with approved contractors making sure all updates are on file.
  • Ensure that complaints are recorded on the complaints system in an accurate and timely manner.
  • Provide excellent customer service
  • Develop organisational and time management skills.
  • Manage own workload including hitting KPIs with PH and non PH communication.
  • Manage own workload including hitting KPIs with PH and non PH communication.
  • Deliver world class service under the guidance of Trinity.
  • Plan and execute strategic initiatives to agreed timelines.
  • Drive, develop, monitor and train yourself to perform at the best of your abilities.
  • To undertake any individual or team task or activity reasonably requested and in line with the company values

Experience/ Knowledge required:

  • At least 1 years experience in Customer Service Experience
  • Previous Administration experience.

Qualifications required:

  • Secondary education or equivalent with demonstrable ability in numeracy skills and written English.

What will you get in return?

  • On-site gym
  • Free breakfast (when working at the Tonbridge site)
  • Discretionary performance-based bonuses paid every May, which could be up to 10% of your annual salary.
  • Cost of Living salary review every October.
  • 5* review premium of £25 per review.
  • Employee of the month & employee of the year awards.
  • Refer a Friend bonus of £750 per placement.
  • We have 25 days of holiday a year, plus Bank Holidays.
  • Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
  • 1 fully paid charity day a year.
  • Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
  • Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
  • Eye test vouchers
  • Enhances pension contribution: up to 2 years of service – 3%. 2 years to 5 years of service – 4%, 5 years of service – 5% employer contribution.
  • Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.

We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.

If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you.

Please note, the closing date for this role is 31st May 2024.


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