Auditor

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experience at difficult times better.

We have a strong focus on using technology to improve the customers journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.

We are looking for an experienced Motor Claims Auditor to join our team, contributing to development of and to execute the company’s Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent, Head of Claims, Business Improvement Team, and SMT.

Key Accountabilities:

• Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey

• Propose design improvements to above and deliver them in conjunction with the Claims Team,

• Directors, Business Improvement Team, IT and MI Management Team

• Develop reporting formats for sharing with external parties

• Clearly highlight training needs from audited cases

• Develop summary MI report in conjunction with the MI Manager to report monthly on Audit findings

• Review and develop Trinity's Audit capability across all Household claim perils, Home Emergency, Legal and Motor claims

• Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end

• To contribute to the overall development of the business in conjunction with the Head of Claims and the Senior Management Team, including meeting existing and potential clients

• To undertake any individual or team task or activity reasonably requested and in line with the company values

Experience/Knowledge:

• 5 -10 years in an insurance claims handling and/or claims supervisory role

• 5 years’ experience dealing with Personal Injury claims.

• Knowledge of MOJ portal

Qualifications:

      • Good standard of secondary education or equivalent knowledge and experience

What will you get in return?

• On-site gym
• Free breakfast (when working at the Tonbridge site)
• Performance-based bonus.
• Cost of Living salary review every October.
• 5* review premium of £25 per review.
• Employee of the month & employee of the year awards.
• Refer a Friend bonus of £750 per placement.
• We have 25 days of holiday a year, plus Bank Holidays.
• Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
• 1 fully paid charity day a year.
• Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
• Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
• Eye test vouchers
• Enhances pension contribution: up to 2 years of service – 3%. 2 years to 5 years of service – 4%, 5 years of service – 5% employer contribution.
• Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.

We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.

If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you.
Recruitment@trinityclaims.co.uk

Please note the closing date for this role is 5th August 2024.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.