Customer Service Adviser

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We are looking for Customer Service Advisers to join our First Notification of Loss department. You will be the first point of contact for all of our policyholders across multiple insurance products.

Key accountabilities:

• Answer first point of contact calls & represent the business.
• Provide excellent customer service with natural ability to treat policyholders fairly and have consideration towards any incident/situation.
• Display active listening skills and demonstrate this on every call.
• Have a proven track record of dealing with sensitive situations.
• Ask questions to ensure we have captured all the information we require.
• Humanise any calls and adapt to each policyholder and their circumstances.
• Deliver all claim outcomes in a positive light, including declines.

Experience / knowledge

• Significant experience in a customer service-related role – at least 2 years.
• Call handling experience essential and ability to demonstrate this

Qualifications

• Secondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.

What will you get in return?

• On-site gym
• Free breakfast (when working at the Tonbridge site)
• Performance-based bonus.
• Cost of Living salary review every October.
• 5* review premium of £25 per review.
• Employee of the month & employee of the year awards.
• Refer a Friend bonus of £750 per placement.
• We have 25 days of holiday a year, plus Bank Holidays.
• Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
• 1 fully paid charity day a year.
• Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
• Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
• Eye test vouchers
• Enhanced pension contribution options.
• Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.

We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.

If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you. 

Please submit your CV to Recruitment@trinityclaims.co.uk

The application deadline for this role is 27th November 2024.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.