First Response Technician

We are looking for Fire and Flood Restoration Technicians to join our Trinity First Response team.

To undertake water damage, fire damage and accidental damage restoration projects (drying, cleaning and sanitising as appropriate), ensuring that customers receive excellent service whilst managing claim costs and expenses within the scope of the insurance policy.

Key Accountabilities:

• Effective day to day management of instructions under your control; excellent communications between policyholders and any other relevant individuals.
• Working closely with First Response, Surveying and Claims team to ensure that all instructions are acted on in a timely manner and in line with KPIs or SLAs as required.
• Undertaking onsite inspections, installation and monitor drying equipment, mitigation assessments and cleaning following escape of water, fire, and other perils.
• Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.
• Undertaking triage assessments and reporting accordingly.
• Working within the team to ensure that the claim is progressed efficiently and within the scope of the insurance policy.
• To work whilst maintaining safe working conditions in line with Health and Safety requirements regardless of location.
• To ensure that all company property is kept clean, tidy and maintained to the correct safety standards.
• To wear corporately identified clothing provided as required by the business.
• Preparing reports as required.
• To undertake any training or CPD requested by the business.
• To work on a on call shift-based rota ensuring business needs are met.
• To carry out any reasonable management instruction.

Qualification/ Experience required:

• Full and clean driving licence.
• Health and Safety training.
• At least 3 years’ experience of working in construction and/or building works.
• Basic computer knowledge.

Ideally:

• Knowledge of the insurance claims process.
• Previous experience of working in damage restoration.

What will you get in return?

• Performance-based bonus.
• Cost of Living salary review every October.
• 5* review premium of £25 per review.
• Employee of the month & employee of the year awards.
• Refer a Friend bonus of £750 per placement.
• We have 25 days of holiday a year, plus Bank Holidays.
• Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
• 1 fully paid charity day a year.
• Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
• Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
• Eye test vouchers
• Enhances pension contribution: up to 2 years of service – 3%. 2 years to 5 years of service – 4%, 5 years of service – 5% employer contribution.
• Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.

We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.

If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you.
Recruitment@trinityclaims.co.uk

Please note, the closing date for this role is 5th August 2024

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.