Insurance Surveyor

Job details
Insurance Surveyor
Hours: 37.5 hours per week, Monday to Friday
Type: Full-time, Permanent
Start date: ASAP

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experiences at difficult times better. We have a strong focus on using technology to improve the customer's journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.

We are looking for an experienced Insurance Surveyor based in South West London to join our Surveying team.

As Insurance Surveyor you will assess damage for buildings insurance claims to determine whether claims should be accepted or declined, and to verify scope and quantum for accepted claims. To provide technical support for building damage elements of claims and first stage support to the Customer Services Team for claims with FOS complaints. To carry out audits for the local contractors assisted by the Supply Chain Manager.

Key Accountabilities:

• Visit risk addresses and make claim assessments (validity of the claim quantum of the loss) and deliver the decision directly to the Policyholder/Authorised Person.
• Evaluate customer building claims (validity and quantum) from Surveyor reports and/or other relevant information (Policy and/or Claims Handling Guidance) and provide a detailed explanation to decline all or part of the claim with clear well communicated reasons.
• First stage support to Customer Services on FOS complaints including the writing of reports detailing the technical decision.
• Identify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visit.
• Liaise with Trinity approved Building Contractors to review Contract variation and/or Interim Payments; joint site visits to be arranged as required/applicable.
• Provide technical support within the Surveying Team on building repairs, methodology and pathology.
• Validate customer invoices/quotations using Xactware as required and discuss same with policyholders to ensure costs are fair and reasonable and that policy cover applies.
• To visit large loss claims and produce an accurate report and scope of works on Xactware.
• To undertake joint site visits with the Trinity Large Loss/Complex Claim Handlers, discuss and agree any issues or outstanding items relating to policy cover directly with the Policyholder.
• Audit and oversight of our Surveyor Network and Contractors with Supply Chain Manager assistance. This will include auditing their current and aged claims from cradle to grave identifying any leakage from the surveyor scope and through any variations submitted by the contractor. This will consist of desk and site visits and will include all aspects of the claim right through the claim journey.
• Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required.
• To undertake any individual or team task or activity reasonably requested and in line with the company values including being flexible and able to react in times of surge.

Qualifications/ Experience required:

• A minimum of 5 years construction experience, trade background considered.
• Estimating/surveying experience within insurance is essential.
• Experience of Xactware or other estimating software desirable.
• Secondary education with qualifications in Maths and English, and demonstrable ability in numeracy skills & written English.  
• Qualifications in surveying such as HNC or similar desirable.

What will you get in return?

• On-site gym
• Free breakfast (when working at the Tonbridge site)
• Performance-based bonus.
• Cost of Living salary review every October.
• 5* review premium of £25 per review.
• Employee of the month & employee of the year awards.
• Refer a Friend bonus of £750 per placement.
• We have 25 days of holiday a year, plus Bank Holidays.
• Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
• 1 fully paid charity day a year.
• Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
• Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
• Eye test vouchers
• Enhanced pension contribution options
• Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.

If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you.

Please submit your CV to Recruitment@trinityclaims.co.uk

The application deadline for this role is 27th November 2024.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.