Large Loss Claims Handler

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experience at difficult times better.

We have a strong focus on using technology to improve the customers journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.

We are looking for a Large Loss Claims Handler to join our claims team.

As Large Loss Claims Handler you will manage a portfolio of Large or Complex claims ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy. You will be travelling to our policyholders’ homes to assess liability, record and value contents damage, and negotiate claim settlement.

Key accountabilities:

• Effective day to day management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim you are responsible for.
• Where applicable; travel to policyholders’ homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders.
• In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control.
• Produce a Large or Complex report and deliver same to the Claims SMT within agreed timeframes.
• Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.
• In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.
• Support the Customer Relations Team with complaints and in particular those involving the FOS.
• Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable.

Experience/ Knowledge required:

• At least 5 years previous experience of working in an insurance claims related handling role.
• High level understanding of insurance/indemnity policies and legal structure.
• Ideally: proven capability of claims negotiation with policyholders and loss adjusters.

Qualifications required:

• Full and clean driving licence.
• A level of equivalent qualifications in Maths and English or demonstrable ability in numeracy and written English.
• Relevant experience in a similar role.
• Ideally: role applicable qualifications in insurance.

What will you get in return?

• On-site gym
• Free breakfast (when working at the Tonbridge site)
• Performance-based bonus.
• Cost of Living salary review every October.
• 5* review premium of £25 per review.
• Employee of the month & employee of the year awards.
• Refer a Friend bonus of £750 per placement.
• We have 25 days of holiday a year, plus Bank Holidays.
• Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
• 1 fully paid charity day a year.
• Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
• Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
• Eye test vouchers
• Enhanced pension contribution options.
• Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.

We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.

If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you.

To apply for this position please send your CV to Recruitment@trinityclaims.co.uk

The application deadline for this role is 11th December 2024.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.