Subsidence Claims Handler

Job details
Subsidence Claims Handler
Hours: 37.5 hours per week, Monday to Friday
Type: Full-time, Permanent
Start date: ASAP

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experience at difficult times better.

We have a strong focus on using technology to improve the customers journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.

We are looking for a Subsidence Claims Handler to join our claims team.

As Subsidence Claims Handler you will be acting as the primary customer contact in managing a portfolio of Subsidence claims, you’ll be a specialist in this area, with significant knowledge of the claims lifecycle and depth of experience in managing claims and colleagues at all levels.

Key accountabilities:

• Answer first point of contact calls and subsidence claims calls
• Advise policyholders on general queries and insurance claims issues for subsidence and underground pipes claims
• Negotiating settlement of claims both verbally and in writing
• Use of good questioning to establish a valid claim
• Managing multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policyholder.
• Manage a portfolio of claims through prioritising by individual circumstances from set up to settlement
• Set policyholders accurate expectations for their claims journey
• Identify any potential fraud triggers
• Complete all relevant steps when setting up claims
• Input ideas to help improve the department and deliver excellent customer service
• Undertake any individual or team tasks reasonably requested
• Taking a methodical approach to each claim and working through the processes with each policyholder
• Requesting and gathering documents and information from customers such as receipts, photographs or accident reports and storing them on the claim file
• Ensuring that SLA’s and KPI’s are met and maintained consistently
• To continuously demonstrate the company values and embody this through all work practices
• Provide input to the development of the business including system, process and supplier management

Qualifications/ Experience required:

Ideally – Minimum of 2 years’ experience in an insurance Subsidence Claims Handling role, OR 2 years’ experience in another Technical Claims Handling role (Escape of Water would be sufficient).

Secondary education with qualifications in Maths and English. Must be numerate.

What will you get in return?

• On-site gym
• Free breakfast (when working at the Tonbridge site)
• Discretionary performance-based bonuses paid every May, which could be up to 10% of your annual salary.
• Cost of Living salary review every October.
• 5* review premium of £25 per review.
• Employee of the month & employee of the year awards.
• Refer a Friend bonus of £750 per placement.
• We have 25 days of holiday a year, plus Bank Holidays.
• Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
• 1 fully paid charity day a year.
• Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
• Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
• Eye test vouchers
• Enhances pension contribution: up to 2 years of service – 3%. 2 years to 5 years of service – 4%, 5 years of service – 5% employer contribution.
• Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.

We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.

If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you.

Please note, the closing date for this role is 10th May 2024.
To apply for this position please send your CV to Recruitment@trinityclaims.co.uk