Supply Chain Coordinator

Supply Chain Coordinator
Hours: 37.5 hours per week, Monday to Friday
Type: Full-time, Permanent
Start date: ASAP

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experience at difficult times better.

We have a strong focus on using technology to improve the customers journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.

We are looking for an experience Supply Chain Coordinator to join our fast growing company. To help manage and maintain a market leading nationwide network of mitigation, building contractors, specialists and contents suppliers. Required to provide administrative support to the supply chain manager and wider surveying team, acting as an integral member of the team, and operating across a broad range of tasks both in and out of the office.

We'll need you to be able to:

• In conjunction with the supply chain manager and claims management team, identify weaknesses in the building claims networks (Geographical gaps, poor performing suppliers etc.) Develop and maintain a plan to rectify identified issues and to action once approved.
• Design procedures to identify quality prospective suppliers for the networks and manage those prospects through initial point of contact through due diligence and ultimately contract or decline in a timely manner.
• Manage and maintain the supplier information and tracking system. Report any concerns to SCM or the commercial director in advance of qualifying supplier requirements.
• Engage with the supplier administration team to ensure supply chain is fit for purpose and meeting KPI's.
• Ensure that external suppliers attend the claims philosophy, policy application, use of software and health and safety compliance training programme.
• Deal with escalated claim issues (via claims management team) that arise due to failures of: any network suppliers in your care.
• Maintain and develop a suite of MI reports to monitor the performance of all network contractors.
• In conjunction with SCM (and where applicable, members of the claims management team) develop and manage the network of building related suppliers through regular meetings. The key focus being the management of each supplier to deliver market-leading results for claims cost control and customer service.
• Attend contractor/ supplier meetings relating to new and renewing contracts.
• Investigate and resolve customer complaints relating to alleged shortfalls in the quality of service (workmanship or other) from a network contractor or preferred buildings supplier. This may necessitate visits to customers properties with all interested parties present.
• Support and assist the supply chain administration team during holiday and surge periods as required.
• Manage own diary, arrange customer site visits appointments and hotel accommodation for travel where applicable.
• To undertake any individual or team task or activity reasonably and in line with the company values.

Experience/ knowledge:

• Excellent knowledge of home insurance claim processes.
• Proven capability of negotiation and dispute resolution.
• Previous experience of managing a network supply chain or similar role.
• Must have excellent knowledge of Microsoft office products

Qualifications:

• Secondary education with qualifications in Maths and English or demonstrable competence in numeracy and written English.

• Full clean driving licence.

  What will you get in return?

  • On-site gym
  • Free breakfast (when working at the Tonbridge site)
  • Performance-based bonus.
  • Cost of Living salary review every October.
  • 5* review premium of £25 per review.
  • Employee of the month & employee of the year awards.
  • Refer a Friend bonus of £750 per placement.
  • We have 25 days of holiday a year, plus Bank Holidays.
  • Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
  • 1 fully paid charity day a year.
  • Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
  • Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
  • Eye test vouchers
  • Enhances pension contribution: up to 2 years of service – 3%. 2 years to 5 years of service – 4%, 5 years of service – 5% employer contribution.
  • Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.

  We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.

  If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you.
  
  Recruitment@trinityclaims.co.uk.
  
  The application deadline for this role is 20th January 2025.

  We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.